Ordering FAQs
HOW OLD DO I HAVE TO BE TO PLACE AND RECEIVE AN ORDER?

You must be 21+ to shop with us. Anyone accepting a delivery must present a valid form of ID showing that they are 21+ for the order to be released upon delivery.

WHAT ARE THE SHIPPING COSTS TO MY STATE?

Shipping fees vary by state and our friends at TapRm are continuously working to bring you the best rates possible.

AK
Flat Rate = $39.99

ID WA
Flat Rate = $34.99

NM OK
Flat Rate = $29.99

NY
$25.00 - $49.99 = $4.99
$50+ - Free

IL
$25.00 - $49.99 = $19.99
$50.00 - $74.99 = $14.99
$75.00 - $99.99 = $4.99
$100+ = Free

KY
$25.00 - $49.99 = $29.99
$50.00 - $74.99 = $19.99
$75.00 - $99.99 = $9.99
$100.00 - $124.99 = $4.99
$125+ = Free

OH WI
$25.00 - $49.99 = $24.99
$50.00 - $74.99 = $14.99
$75.00 - $99.99 = $9.99
$100+ = Free

DC IN ME MD VT VA WV
$25.00 - $49.99 = $14.99
$50.00 - $74.99 = $4.99
$75+ = Free

FL GA IA KS LA MI MN MO SD TN
$25.00 - $49.99 = $14.99
$50.00 - $74.99 = $9.99
$75+ = Free

CO MT NE ND OR TX WY
$25.00 - $49.99 = $14.99
$50.00 - $74.99 = $9.99
$75.00 - $99.99 = $4.99
$100+ = Free

AZ CA CT DE MA NV NH NJ NC PA RI SC
$25.00 - $49.99 = $14.99
$50.00 - $74.99 = $9.99
$75.00 - $99.99 = $4.99
$100+ = Free

HOW DO I GET IN TOUCH WITH YOU?

From the moment you enter our website through the delivery of your order, and beyond, our team is here to help you. Please send any inquiries or issues to our Customer Experience team at masqhardtea@taprm.com. We request any after delivery issues be brought to our attention within 3 days of delivery.

HOW CAN I FIND OUT THE STATUS OF MY ORDER?

After your order has been placed, you will receive an confirmation email with a link to yours tracking. If you have not received this confirmation email, or are having issues retrieving the information, please contact us at masqhardtea@taprm.com, and we will provide further assistance.

DO YOU HAVE ANY SAFETY GUIDELINES THAT I CAN FOLLOW WHEN RECEIVING MY ORDER?

We recommend taking the following steps when receiving your package in order to ensure the safest interaction possible

Wear a mask the whole time when accepting your order.

Stay at least 6 feet away from the delivery person for as much of the interaction as possible.

Use your own pen to sign for your package.

Hold onto your ID or use a disinfectant wipe during the verification process.

Wear disposable gloves.

Wash your hands or use hand sanitizer right after accepting your delivery.